Effective 11 October 2026. These policies apply to new orders accepted from this date. Orders accepted earlier keep the terms agreed when they were placed, unless we agree a change with you.
Asia Mannequin is the trading brand used for these orders. Your quotation or invoice identifies your contracting seller: Asia Mannequin Pte. Ltd. or Asia Mannequin Display (S). They are separate businesses. The seller named on your accepted order is responsible for supplying it and handling related payments, deposits and remedies.
Orders, quotes and payment
Your quotation or invoice confirms the contracting business, items, quantities, purchase or rental charges, rental dates, delivery or self-collection arrangements, security deposit and payment deadline. All prices and charges will be stated in Singapore dollars unless your quotation expressly states another currency.
Items are subject to availability until we confirm your booking. A booking is reserved when the payment required by your quotation has been received. Any agreed credit arrangement must be confirmed in writing. We do not require a separate nonrefundable booking deposit under this standard policy.
For new orders accepted from the effective date, these policies replace conflicting standard wording on our quotations or invoices, including any blanket statement that all deposits are nonrefundable. Written order-specific arrangements may vary the payment schedule, delivery arrangements or other commercial details. We will identify a variation before you accept it. They do not override rights that cannot lawfully be excluded. No new policy or price change applies retrospectively to an accepted order without your agreement.
Cancelling or changing an order
Contact us as soon as you need to cancel or change your order. You can make a request by email or through our Contact page. A request does not change the order until we acknowledge and confirm the revised arrangements.
Before dispatch or delivery, you may cancel. We will refund payments for the cancelled portion after deducting only reasonable, documented costs already incurred for that order that we cannot recover. Examples include a nonrecoverable supplier order placed specifically for you or transport that has already been committed and cannot be cancelled. We will take reasonable steps to reduce these costs, account for recovery or resale, and give you an itemised explanation. We will not deduct a flat percentage, a separate forfeited booking deposit or unearned profit. Deductions will not exceed the agreed price of the cancelled portion.
We cannot stop a delivery already in progress. Once purchased goods have been dispatched, change-of-mind cancellation or amendment is unavailable under this standard policy. This does not affect remedies for wrong, defective or damaged goods.
Once rental items have been delivered or collected, the agreed rental charge remains payable if you decide not to use them or return them early. If supplied items do not match the confirmed order or are not fit for their agreed use, the rental remedy below applies instead.
We will assess date changes and substitutions according to availability, confirm any price difference and explain any documented costs that cannot be recovered before you accept a change. If we cancel an order that we cannot fulfil, we will refund payments for the unfulfilled portion, including its security deposit; we will not charge you a cancellation fee.
Other order policies
Delivery arrangements, rental deposits and late returns are explained in our Delivery and Rentals Policy. Remedies for wrong, defective or damaged items, purchase returns and payment refunds are explained in our Returns and Refunds Policy. These policies form part of these terms.
Contact and legal rights
Use our Contact page or the contact details on your quotation or invoice for policy questions, changes, complaints or refund requests. Include your invoice number so we can locate the order.
These policies do not exclude or limit rights or remedies that cannot legally be excluded. We apply the remedy commitments stated here to both business and individual customers; statutory consumer protections apply where their legal conditions are met.
Related policies
Read our Terms and Conditions, Delivery and Rentals Policy, Returns and Refunds Policy and Privacy Policy.