Effective 11 October 2026. These policies apply to new orders accepted from this date. Orders accepted earlier keep the terms agreed when they were placed, unless we agree a change with you.
Asia Mannequin is the trading brand used for these orders. Your quotation or invoice identifies your contracting seller: Asia Mannequin Pte. Ltd. or Asia Mannequin Display (S). They are separate businesses. The seller named on your accepted order is responsible for supplying it and handling related payments, deposits and remedies.
Delivery and self-collection
We confirm whether we can serve your requested address, the delivery or collection window and any access requirements before you book. Delivery prices depend on the order, location, timing and access arrangements; the charge is shown on your quotation. Lead times depend on availability and any sourcing required. Your confirmed order sets out the expected schedule.
Please tell us about loading-bay bookings, restricted access, stairs, lift limitations and venue rules before confirmation. Changes that affect the agreed work may require a revised charge, which we will explain and agree with you first.
Additional items requested after delivery may require a separate trip. If we cannot complete an agreed delivery because the recipient is absent or access details supplied to us are incorrect, a further trip may be charged at the delivery rate already agreed for that order. If no further-trip rate was agreed, we will quote it before arranging another trip. We will not charge you for an extra trip needed because of our own error.
If we expect a delay, we will contact you promptly with the revised schedule. If we cannot fulfil a material agreed deadline, you may accept a revised arrangement or cancel the affected undelivered portion for a refund. Rental dates and collection times must be confirmed in writing.
Rental security deposits
A security deposit may be required. The amount is shown on your quotation or invoice and is separate from the rental charge. Security deposits are refundable and do not earn interest.
After all rental items are returned, we will inspect them against the condition recorded at handover. Fair wear from normal, careful use is not charged. Damage already recorded before your rental is not charged. Please return all supplied parts and accessories and use items only for their agreed purpose.
A deduction may cover reasonable repair costs for new damage, or a reasonable replacement cost for missing, lost or irreparably damaged items, taking account of the item’s age and condition. We will provide an itemised explanation and supporting photographs or cost evidence. We will not charge both repair and replacement for the same loss or improve the item at your expense.
We will complete inspection and initiate the refund of the unused deposit within seven business days after all items have been returned. If a repair assessment cannot be completed within that time, we will explain the reason and expected date, refund the undisputed balance within seven business days, and retain only a reasonable amount related to the unresolved damage. You can query a proposed deduction through our Contact page or email before it is finalised. Any agreed costs exceeding the deposit will be separately explained and invoiced.
Bank or card-provider processing may take additional time after we initiate a refund. Monday to Friday, excluding Singapore public holidays, count as business days.
Late rental returns
Tell us promptly if you expect to miss the agreed return or collection time. An extension depends on availability and must be confirmed in writing. Extension charges must use a rate disclosed for the order or agreed with you before extending; there is no automatic penalty percentage under this standard policy. Any additional collection cost caused by a missed agreed collection is handled under the agreed extra-trip arrangements above.
Booking changes and item problems
Our Terms and Conditions explain booking confirmation, payment, cancellation and date changes. Our Returns and Refunds Policy explains what happens if rental items are wrong, damaged or unusable when supplied, and how to query refunds. Contact us promptly if you need help with an order.
Related policies
Read our Terms and Conditions, Delivery and Rentals Policy, Returns and Refunds Policy and Privacy Policy.