Effective 11 October 2026. These policies apply to new orders accepted from this date. Orders accepted earlier keep the terms agreed when they were placed, unless we agree a change with you.
Asia Mannequin is the trading brand used for these orders. Your quotation or invoice identifies your contracting seller: Asia Mannequin Pte. Ltd. or Asia Mannequin Display (S). They are separate businesses. The seller named on your accepted order is responsible for supplying it and handling related payments, deposits and remedies.
Wrong, defective or damaged items
Check the items when you receive them and tell us promptly if anything is wrong, missing or damaged. Send your invoice number, a description and photographs if available. Reporting promptly helps us arrange a remedy; it does not create an artificial deadline that removes your legal rights.
For purchased goods that do not match the confirmed order or were defective or damaged when supplied, we will arrange an appropriate repair or replacement without charging the necessary collection, delivery, labour or materials costs. We will do so within a reasonable time and without significant inconvenience. If repair or replacement is unavailable, disproportionate or cannot be completed on that basis, we will agree an appropriate price reduction or refund. Applicable legal remedies remain available.
For rental items that are wrong or unusable for the agreed purpose when supplied, contact us immediately. We will arrange a suitable replacement or remedy at our cost. If we cannot provide a practical remedy in time for the agreed use, we will refund the affected rental charge and associated security deposit. Please stop using an item if continuing could cause injury or further damage.
Damage caused after handover by misuse, unauthorised alteration or failure to follow agreed care instructions is handled separately from a defect present when supplied. We will explain the evidence supporting any such finding.
Change-of-mind purchase returns
We do not offer change-of-mind returns or exchanges after purchased goods have been dispatched, unless we agreed an exception in writing before your order. Choosing another style or quantity is a change of mind. Wrong, defective or damaged items are handled under the remedy above and are not excluded by this rule.
Refunds and payment questions
We will give you a written calculation of any refund and initiate it within seven business days after the cancellation calculation or remedy has been agreed and, where required, the goods have been returned. We will use the original payment method where available. If that is not possible, we will verify an alternative with the original payer before sending the refund.
For a duplicate payment or overpayment, contact us with your invoice number and payment details. We will check our receipt records, confirm the amount and initiate the refund within seven business days after verification. We do not deduct a separate administration fee or card-processing fee from a refund. For our error, a full affected-order refund includes the delivery charge for that affected portion. Any other deduction must be identified under the cancellation or rental-damage rules above.
If a refund has not appeared after the provider’s advised processing time, contact us so we can trace it. You may also contact your payment provider about available dispute rights. Contacting us does not waive those rights.
Contact and legal rights
Use our Contact page or the contact details on your quotation or invoice for policy questions, changes, complaints or refund requests. Include your invoice number so we can locate the order.
These policies do not exclude or limit rights or remedies that cannot legally be excluded. We apply the remedy commitments stated here to both business and individual customers; statutory consumer protections apply where their legal conditions are met.
Cancellation and security deposits
Cancellation refunds follow the documented-cost rules in our Terms and Conditions. Refunds of rental security deposits follow the inspection and deduction rules in our Delivery and Rentals Policy.
Related policies
Read our Terms and Conditions, Delivery and Rentals Policy, Returns and Refunds Policy and Privacy Policy.